I recently had triple surgery due to colon cancer. I purchase a 2500 HD pick up truck for around $70,000. My truck’s Center Console was in the locked position. The salesman and I were unable to unlock it. I also order a storage compartment for under the back seat and a step bar for people to step on/off when entering/existing the truck. I was waiting for the step bars to be delivered so the dealer may install them. I told my salesman I would not be available for three to four weeks after up coming surgery. Now it has been four weeks since my surgery. I called to set an appointment to have my truck serviced. When I called, the employee said her name was Robbin. I found later Marvin K. Brown does not have an employee named Robbin. The employee lied to me about her name. Robbin stated she did not have a record of my after market purchase order. I went to the dealership in my truck and with my receipt. Their service man was nasty to me because I was upset about being lied to and the dealership not having record of the parts and labor I prepaid for. I told their service man to either install my parts or refund my money. He asked which did I want to have, a refund or work performed. I told him I did order the parts and wait for parts to arrive and prepay for labor if I did not want the parts installed. I asked, if he was stating he did not want to install my parts and accept my receipt. I told him that was fine. I would go to another dealership to have the work performed. Even though the man knew I had cancer and was recovering from surgery, he continued to be nasty towards me. He stated he wanted to be treated with dignity and respect. I told him I have been respectful. I did not cuss nor raise my voice to him. I asked him while we are talking about dignity and respect, how does he think I feel after spending 70K on a truck, being lied to, having my order lost, and his belligerent attitude was being respectful to me, the paying customer? This happened yesterday. I am going to ask for my parts tomorrow and plan to go to Kearny Mesa Toyota and have parts installed. I paid dealership prices and was being asked if I wanted the work I pre paid done. Obviously, he did not want to do the work on my or bother to find out why my order was not in their system. My deceased father worked for GM over 35 years. I couldn’t believe the way in which MKB management and employees were acting. I no longer will purchase any car produced by GM and I would not recommend anyone conduct business with MKB. MKB tried to take advantage of a senior citizen trying to recover from cancer who’s family has been buying new cars from GM for nearly 50 years. If MKB will treat me this way, imagine how they will treat a new customer like you.
Buy Toyota!! Not from Mossy, they are equally awful. Buy from Kearny Mesa Toyota. If you need help in service, ask for Earnie, he was awesome!!
