Customer Testimonials
Our buying experience at Marvin K. Brown was extremely positive. Charley provided excellent customer service, from beginning to end. We went to the dealership expecting to purchase a vehicle for our son, and ended up also purchasing a vehicle for my husband. Charley handled everything with grace, keeping the details of both transactions separate and organized for a smooth delivery. Charley made the buying process easy, providing full disclosure on all details throughout the entire process. There were no unexpected fees or hidden costs, and we appreciated that.
Jade in finance was also very helpful, explaining the importance of purchasing ... Read More DealerRater - Nov 1, 2026
Never got my onstar text as promised. Mirror caps were faded/chipped on my side mirrors. Came in the following day as instructed to have repair. Part wasn't in stock. Waited in the waiting room over an hour to set up an appointment. I was forgot about by the staff. I was only helped after approaching J and let him know again that I had been waiting and wasn't sure what I was waiting on. After I mentioned it setting up the appointment took five minutes.
Alex is friendly, helpful and honest I appreciate his flexibility and how he treats clients
4 Lounge area could be better and choice of coffee beverage is much broader at other dealerships, some even provide snacks. If they were available it was not shared with me. Also, two hours seems like a long time for oil service. Also, my 'checklist' I was provided electronically was not filled out.
1st time visiting this dealership. We needed some emergency services to our vehicle and Alex and the crew took great care of us and got us back on the road.
He took care of what was needed that time and arranged for additional service needs according to my schedule.
My service writer, Sean Heinen is great. I can completely trust him. He presents issues but doesn't try to oversell you things. Trusting your service writer is huge in my opinion.
Alex always provides great customer service and makes you feel like priority. I can always text Alex and get a quick response from him. He's taking great care of me and my car over the past few years and he is the reason why I drive to mkb, instead of going to a dealership closer to me.
I made my appointment for an oil change, tire rotation, and the 24-point inspection. I arrived on time (around 11am) and explained to Service Advisor Alexander Razo the reason for my visit. Service Advisor Razo told me, I didn't need the tire rotation because it had only been 1,000 miles since the last time I was at Marvin K Brown (MKB) Service Center. I said to the Advisor Razo that not getting the tire rotation was okay but needed the ride share (Uber or Lift) to take me home and pick me up. Advisor Razo told me the ride share ... Read More DealerRater - Oct 5, 2026
Very easy and professional Alex was very helpful and answered all of my questions. I will go back
Very attentive to my needs Explained in detail how they would determine the status of my battery. Arranged for LYFT to take me home when I dropped off my car abd picked me up at-home to take me back to the dealership the next day to get my car back
Effortless. He's awesome. He's so great to work with. It's a frictionless experience, as you read about on the cover of the best service department magazine.
Great service friendly knowledgeable,I would recommend to a friend. I love my new cadillac escalade and won't go away from cadilaac vehicles
Asked Oscar if I needed new windshield wipers, he checked, said yes, took care of it right away, plus had my car washed.
Fas professional service, clear and concise communications. My expectations exceeded. Fast professional service from initial drive in to final drive off. Clear and concise communications throughout the process. My vehicle was completed correctly the first time earlier than expected. Service Advisor Remy Minter kept me apprised of every aspect of my service.
Awesome! Oscar was on point. Oscar was very instrumental in assisting me with having my insurance claim expedited.
It's very clean and friendly the staff is nice and respectful and very nice and informative
Remy did a great job scheduling the end and keeping me updated on the progress of my car. Thank you
MKB is always on time when you drop the car. They do a video of the maintenance check which is super helpful to see what they are talking about!
Everything was great! I couldn't be more happy with the service that I received
Amazing Love Alex great experience Thank you Wonderful people Professional Amazing Greta job Thank you
It wasn't busy for oil change so I didn't have to wait too long. The young man that washed my car did a great job a 10?? There are 2 x marks on the passenger front and rear tires so I'm not sure if they were rotated or not.
Oscar Monroy , is awesome at his job friendly very accommodating is the best at always making sure your job gets done proper. Thank you for your service. 😊
Best dealership around. Excellent customer service and quality control I would highly recommend MKB to anyone buying or servicing their automobile.
Always excellent and professional with work on my vehicles Always excellent and professional with work on my vehicles and every time Very knowledgeable
awesome my experience was awesome very cordial and profesional was a great experience hoping work with him again
Oscar was helpful getting me scheduled and was able to get diagnoses for my vehicle very quickly. Thank you
Efficient but not happy for charges given my recent purchase of the vehicle Billing Issue
Made an appointment they knew what I needed I got there they did not have the part.
Kevin did a great job checking me in, getting my routine maintenance done and getting me ready in time to pick upy kids from school
Excellent communication and efficiency fixing my vehicle quickly Luis was great to work with highly recommend
Great job done by service team Completed service on time Car wash was a great addition to the service
It was fine. I appreciated getting my car washed before it was returned to me.
I've been using Marvin K Brown for years. They are reliable and reasonable. The service writers have been trustworthy especially Kevin Knepper
Survey finished Excellent customer service Great atmosphere Very Very professional in terms of quality service.
Great but change phone to 7605791689 And change name to Karen Weiner Joe Weiner died. Karing2000@gmail
Oscar always makes it a peaceful experience He's very personable knowledgeable and keeps us informed through the whole process
Good time and good team The speed at which the work was done was excellent, and the service provided was too.
Terrific. Kevin kept me apprised of my car's progress. I'd Recommend Kevin to all My friends.
Great Everyone was courtesy and helpful. Nice lounge with a TV making my wait comfortable.
I had an issue with my truck and Remy quickly got me an appointment, arranged a rental, got my truck repaired and returned to me in a 36-hour time frame. And she did it with a smile. It is because of people like her I will continue to return to this dealer for all my service and vehicle buying needs.
Very good customer service a quick to help me with that needs. I have on my car kept me updated all week long while my car was in the shop made the rental car easy.
Have very fry cars to lend I always have to go to Hertz for a small Chevy instead of my Cadi
Easy and completes service when they say. Drop off the day before pick up the next day with ease.
Love the pick up and delivery Driver polite and respectful Love getting a clean car back
The service brought in for was completed satisfactorily. I was very satisfied with Kevin. Yeah
After some poor service post Covid, the Service Department has greatly improved in the last few years. Sean makes an effort to ensure my needs are met.
Excellent service, completed as promised. Oscar Monroy is an asset to the business. Professional & personable.
No Uber/Lyft rides given, pickup times on Saturday is confusing, contradicting the website. That is all.
Oscar was very responsive, attentive and got my car back to be by the time he promised
My adaptive cruise control temporarily unavailable is coming up when try to set it. I was told $285 for a diagnosis. They couldn't give me a diagnosis, just guessing with GM technicians and still charged me $285. My adaptive cruise control is still not working.
Explained everything clearly made good use of my time was very helpful but not pushy
Excellent The people were prompt and easy to work with with. I really like going to Marvin Brown for maintenance especially with Alex because he's very kind and listen to my concerns regarding my car.
I needed to have extensive repairs done on my 2008 DTS Cadillac in the past two months. Since car is so old many of the parts needed were not available with GMC and had to be second sourced from various locations. I had not experienced any signs of problems until car was towed into MKB and troubleshooting/diagnostics revealed multiple parts that needed to be replaced.
With Sean who always take care of my car's need, always been a very good experience.
Brought my 2025 Envista in for first oil change. Service Rep, Alex Razo, had scheduled me for 8:00 am, and was attended to shortly after my arrival. He made note of any concerns and requests, and directed me to the waiting area. At about 9:15 he let me know my car was ready. Everything that needed to be done was accomplished. Alex was very helpful during my scheduling process. His professional, friendly workmanship is a valuable asset to the dealership and its customers. Totally satisfied. I will return again as needed with pleasure.
Service technician Alex Razo was very courteous and professional. He provided a very good experience.
I am very pleased with the friendliness, timeliness and the expertise of the staff. Appreciation
Little to no communication. Took a week to start the work. Issue not resolved Had to involve the manager
I always have a great experience with MKB, and it just gets better; they always treat me with respect and dignity, and try to save me money whenever they can. I wouldn't take my cat any place else.
Resolved questions. I'm thankful Good personalized experience. He attentive to me and he was a good listener
Excellent service as usual! Thoroughly reviewed everything that was going to be done and timeline that it would take to complete.
Most excellent. Oscar was helpful and knowledgeable. Oscar did what he could to make my experience pleasurable and memorable.
I'm traveling from Pennsylvania and Sean treated me great. Sean was very customer friendly and helpful
Very clear and professional staff. My Wife and myself have been doing business for the last two years and are very pleased with the entire staff.
Charged more than sticker, falls short at service and Chris Heine tried to scam me about an oil cap change that never happened. It is keeping me from buying the new model year Escalade from your dealership
Love the service department there. One of the best I have ever seen. Very professional
Great communication by Sean in the service writing department. Got the truck back clean and running perfect
This was our 6th vehicle purchased from MKB Frank our salesman is so accommodating and a pleasure to work with.
Luis was great to assist my vehicle and keep me updated. Thank you for the service.
Always great service. The team always works hard and their follow through is amazing . Great job
Great people, great service. I recommend MKB very highly to anyone interested in excellence and convenience.
Awesome service! My service rep, Remy Minter, was so nice, personable, and helpful. I will definitely be going back for future services.
Luis was great but my software update was not completed as requested. The oil status in the car was not updated. Things I expected the technician to complete.
Was told they would have my car a couple days. Had it for a week and didn't fix anything I brought it in for and still had to pay $1100
Great visit advisor was the best. Will bring my vehicle again and recommend all my friends and family.
Mechanical defect on my truck My mirror kept retracting and repeating and I needed assistance
Mechanical defect on my truck My mirror kept retracting and repeating and I needed assistance
Long wait time Long wait time. Took an hour and a half just to do an oil change and wash the car
Great service and fast service from Alex. Thank you so much! See you again soon
Straight forward. I appreciate the inspection video and mechanics assessment - it made me more comfortable approving work when he was not just telling me about it but was showing it to me on the video
Prompt and efficient. Sean is the best Service Advisor I've ever had. Sean always tracks my car's progress and keeps me informed. In addition he's knowledgeable and always pleasant to deal with.
Efficient, welcoming, thorough Answered all my question, provided water while I waited, dealership was clean, everyone was professional, wait time was short
Friendly and professional I would recommend your service to my friends and family Thank you Shawn for digging And finding things to fix Send this to Shawn Thanks
They were great and finished in a timely matter for a recall on my behicle
Helpful, informative, efficient, explaining steps & options along the way. I felt like a valued customer.
Outstanding service!!! Personnel are kind and so helpful I wouldn't go anywhere else for service.
He was super friendly and gave excellent customer service. Oscar is very kind and greets everyone with a wonderful attitude.
Great work by Kevin Knepper Greg White and Charlie Folk. They made my dealership experience great.
I was my 1st on my new GMC truck. Remy explained how the system works as well the details and time frame of my appointment. Remy was easy to work with.
Friendly, sincere and honest I would not hesitate to come back and have my car serviced at your dealership… Ezekiel went out of his way to make sure everything was handled correctly
First class service from Kevin! Kevin provides knowledgeable efficient personalized first class service Kevin provides knowledgeable efficient personalized first class service to me for all 3 of my vehicles.
Very professional and helpful staff Everyone was very helpful. Professional and courteous Clean facility with alot of amenities
Multiple issues, all logged with MKB, until Kevin took over. Cognitively challenged service advisors. That's all folks.
You need more customer service reps on the weekends. One customer representative is not enough for the customers on saturdays. Cashier, young man on Saturday, what's very helpful? And also he assisted me on learning the features of my car.
I've been to a host of GM dealers in the city and keep coming back to MKB because of the service they provide.
Long wait for anyone to pay attention to me or even say something to me. Slight upset when I tried to get attention and clarify I was waiting. After that service was excellent. Super communicative, friendly, and full.
Guy doesn’t have people’s skills he’s rude , actually worst I have been to if customer service is like this I I don’t recommend anyone to go here , very unprofessional
The staff , very professional and knowledgeable and polite and caring. Excellent customer service and great advice
I had excellent service , very friendly yet professional at the same time Outstanding experience ????