We know we know, at the end of every visit with our team inevitably at the end of the visit somebody is going to ask you to let us know how thing’s went. Interestingly enough this is a habit that our team has been in the practice of for many many years! Customer feedback is the number one way that we make adjustments to our processes to make sure every visit you have going forward is as great as the first time you visited with us. We hope that the next time you stop on by you will let us know how everything is going.
Here are some of the most recent pieces of feedback we’ve received over the internet:
From Paul P:
“I have a 2011 Buick Regal that I bought somewhere else and since I live close to Marvin K Brown I take it there for service and maintenance, the service has always been great, so when it came time to buy a second car I went to shop in various places not remembering that Marvin K Brown also sells cars, so the last place we visited was here, I already had a good example of how good Buicks are but the sales person there Patrick made my experience pleasant, I ended up buying a 2016 Buick Verano, came out of there very happy, we just had one issue, one of the floor mats on the driver side was missing, we drove off without it and they where looking for the missing one, they did not find it but Joseph D Silagy contacted me and he ordered it, turns out you can’t just order one so they ordered all 4 and gave me the other 3 to have as replacements, very nice of them, all in all it was a great experience like I already knew from taking my Regal in for service before.”
From Rebeca D.
“Excellent service , I did everything online, got the quote, got approved, next day went to pick up my XT5, I love my new Cadillac.”
From Lorie C.
“I purchased a 2017 Buick Encore and couldn’t be happier. The Sales Person, Frank St. Tomas was the best. He knew the card inside and out and reviewed everything with us before we even had a question. The staff was friendly and there was no hard pressured sale for extras. I will definitely refer MKB to all I know who are looking for a car. The dealership location is central to all of San Diego County and just off Highway 8.”
